Customer Service Representative
Bellevue, KY Bellevue, KY Part-time Part-time $17 - $19 an hour $17 - $19 an hour 23 hours ago 23 hours ago 23 hours ago Are you a people person with a passion for providing exceptional service? Are you looking for a rewarding opportunity in the fast-paced world of insurance? If so, we have the perfect role for you! Join our dynamic team at S Cohen Insurance as a Customer Service Representative and embark on a journey to make a difference in people's lives! About Us:
At S Cohen Insurance, we pride ourselves on being more than just an insurance provider.
We are a dedicated team of professionals committed to protecting our clients' dreams and aspirations.
Our core values of trust, care, enjoyment, improving drive our commitment to building lasting relationships with our customers and creating a positive impact in their lives.
The Role:
As a Customer Service Representative, you will be the friendly face and voice of our agency, providing top-notch service to our valued clients.
Your primary goal will be to ensure our customers' satisfaction and peace of mind by delivering personalized solutions tailored to their unique needs.
Whether it's answering inquiries, processing policy changes, or offering guidance during difficult times, you will be the pillar of support for our customers.
Key
Responsibilities:
Greet clients warmly and assist them with a smile, whether in-person, over the phone, or via email.
Listen attentively to clients' insurance needs, concerns, and questions, and offer clear and comprehensive explanations.
Identify and recommend appropriate insurance products and coverage options to meet clients' specific requirements.
Process policy changes, claims, and payments efficiently and accurately.
Handle customer complaints and inquiries with empathy and professionalism, turning challenges into opportunities to exceed expectations.
Collaborate with insurance agents to deliver exceptional service as a cohesive team.
Stay up-to-date with insurance industry trends, products, and regulations to provide accurate information to clients.
Build and maintain strong, long-lasting relationships with clients, ensuring their loyalty and satisfaction.
Assist in organizing and participating in customer appreciation events to foster a sense of community and goodwill.
Review existing accounts to determine if additional lines of insurance should be solicited by mail and/or phone prior to renewal.
Qualifications:
High school diploma or equivalent; further education in insurance or a related field is a plus.
Proven experience in customer service, preferably in an insurance agency or financial services setting.
Intermediate Microsoft Office skills Excellent communication skills, both verbal and written, with the ability to convey complex information in a clear and understandable manner.
Strong interpersonal skills and the ability to connect with people from diverse backgrounds.
Detail-oriented with a focus on accuracy and problem-solving.
Proficient computer skills and the ability to adapt to various software and insurance agency management systems.
A positive and can-do attitude with a willingness to go the extra mile for our customers.
Perks and
Benefits:
Hybrid work environment Competitive salary and large performance-based incentives to recognize and reward your hard work.
Matching retirement plan Ongoing training and professional development opportunities to enhance your skills and career growth.
A supportive and inclusive work environment that values teamwork and camaraderie.
Opportunities for advancement within our growing organization.
Join Our Team:
If you are ready to be part of a dynamic team that values customer satisfaction and making a positive impact, we'd love to hear from you! Take the next step in your career by applying for the Customer Service Representative position at S Cohen Insurance.
Show us how your passion for service and your insurance knowledge can contribute to our mission of protecting dreams! To apply, please submit your resume, cover letter, and any relevant certifications to email protected .
We can't wait to meet you and welcome you into the S Cohen Insurance family.
Job Type:
Part-time Pay:
$17.
00 - $19.
00 per hour
Benefits:
Flexible schedule Paid time off Parental leave Referral program Experience level:
No experience needed Shift:
4 hour shift Day shift No nights Weekly day range:
Monday to Friday Work setting:
Hybrid remote COVID-19 considerations:
99% of the job is able to be done remotely.
All paperwork can be done via e-signature and the office environment is limited.
Application Question(s):
Do you currently have a property and casualty license? Education:
High school or equivalent (Required)
Experience:
Customer service:
1 year (Preferred) Language:
Spanish (Preferred) License/Certification:
Driver's License (Required) Work Location:
Hybrid remote in Bellevue, KY 41073.
Estimated Salary: $20 to $28 per hour based on qualifications.
At S Cohen Insurance, we pride ourselves on being more than just an insurance provider.
We are a dedicated team of professionals committed to protecting our clients' dreams and aspirations.
Our core values of trust, care, enjoyment, improving drive our commitment to building lasting relationships with our customers and creating a positive impact in their lives.
The Role:
As a Customer Service Representative, you will be the friendly face and voice of our agency, providing top-notch service to our valued clients.
Your primary goal will be to ensure our customers' satisfaction and peace of mind by delivering personalized solutions tailored to their unique needs.
Whether it's answering inquiries, processing policy changes, or offering guidance during difficult times, you will be the pillar of support for our customers.
Key
Responsibilities:
Greet clients warmly and assist them with a smile, whether in-person, over the phone, or via email.
Listen attentively to clients' insurance needs, concerns, and questions, and offer clear and comprehensive explanations.
Identify and recommend appropriate insurance products and coverage options to meet clients' specific requirements.
Process policy changes, claims, and payments efficiently and accurately.
Handle customer complaints and inquiries with empathy and professionalism, turning challenges into opportunities to exceed expectations.
Collaborate with insurance agents to deliver exceptional service as a cohesive team.
Stay up-to-date with insurance industry trends, products, and regulations to provide accurate information to clients.
Build and maintain strong, long-lasting relationships with clients, ensuring their loyalty and satisfaction.
Assist in organizing and participating in customer appreciation events to foster a sense of community and goodwill.
Review existing accounts to determine if additional lines of insurance should be solicited by mail and/or phone prior to renewal.
Qualifications:
High school diploma or equivalent; further education in insurance or a related field is a plus.
Proven experience in customer service, preferably in an insurance agency or financial services setting.
Intermediate Microsoft Office skills Excellent communication skills, both verbal and written, with the ability to convey complex information in a clear and understandable manner.
Strong interpersonal skills and the ability to connect with people from diverse backgrounds.
Detail-oriented with a focus on accuracy and problem-solving.
Proficient computer skills and the ability to adapt to various software and insurance agency management systems.
A positive and can-do attitude with a willingness to go the extra mile for our customers.
Perks and
Benefits:
Hybrid work environment Competitive salary and large performance-based incentives to recognize and reward your hard work.
Matching retirement plan Ongoing training and professional development opportunities to enhance your skills and career growth.
A supportive and inclusive work environment that values teamwork and camaraderie.
Opportunities for advancement within our growing organization.
Join Our Team:
If you are ready to be part of a dynamic team that values customer satisfaction and making a positive impact, we'd love to hear from you! Take the next step in your career by applying for the Customer Service Representative position at S Cohen Insurance.
Show us how your passion for service and your insurance knowledge can contribute to our mission of protecting dreams! To apply, please submit your resume, cover letter, and any relevant certifications to email protected .
We can't wait to meet you and welcome you into the S Cohen Insurance family.
Job Type:
Part-time Pay:
$17.
00 - $19.
00 per hour
Benefits:
Flexible schedule Paid time off Parental leave Referral program Experience level:
No experience needed Shift:
4 hour shift Day shift No nights Weekly day range:
Monday to Friday Work setting:
Hybrid remote COVID-19 considerations:
99% of the job is able to be done remotely.
All paperwork can be done via e-signature and the office environment is limited.
Application Question(s):
Do you currently have a property and casualty license? Education:
High school or equivalent (Required)
Experience:
Customer service:
1 year (Preferred) Language:
Spanish (Preferred) License/Certification:
Driver's License (Required) Work Location:
Hybrid remote in Bellevue, KY 41073.
Estimated Salary: $20 to $28 per hour based on qualifications.
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